Privacy Policy

1. Introduction

Welcome to DSIB TECH. We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, store, process, and safeguard your data when you visit our website (https://www.dsibtech.com) and utilize our services, in compliance with the Indian Information Technology Act and the Digital Personal Data Protection Act (DPDP), 2023.

2. Information We Collect

We collect information to provide better services and process transactions. The types of personal information collected include:

• Personal Identifiers: Name, phone number, email address, shipping and billing address.
• Business Details: GST number (GSTIN) and company/institution name for invoicing.
• Account Information: Login credentials created through Firebase Authentication (e.g. via email/password or OTP).
• Order & Billing History: Details of the products purchased, pricing, transaction IDs, and order status.

3. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your orders, including calculating GST and shipping costs.
• To contact you regarding order updates, waitlists, or inquiry submissions.
• To verify payments server-side securely through our payment gateway provider (Razorpay).
• To manage and authenticate your administrative or user account sessions.
• To improve our website functionality, products, and customer support.

4. Data Storage and Security

Your personal details, leads, and orders are stored securely using Firebase Firestore databases. Administrative access is restricted using secure Firestore Security Rules, preventing unauthorized read or write operations. All password credentials and account sessions are encrypted and managed via Firebase Auth. We do not store credit card or bank credentials on our servers; all payment transactions are handled securely by Razorpay.

5. Sharing of Data

We do not sell, trade, or rent your personal information to third parties. We share data only with trusted service providers necessary to operate our website and fulfill services:

• Razorpay: To process payments and verify signatures securely.
• Firebase: For hosting, cloud database storage, and authentication.

We may also disclose information if required by law, to enforce our site policies, or to protect ours or others' rights, property, or safety.

6. Cookies and Tracking

We use essential cookies to maintain your login sessions and cart items. You can manage cookie settings directly in your browser, though disabling cookies may affect certain interactive checkout features.

7. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to incorrect data, or request the deletion of your account. To exercise these rights, please contact us at the details below.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

DSIB TECH
4, Kumaran Nagar, Ganapathy, Coimbatore, Tamil Nadu, India - 641006
Email: admin@dsibtech.com / sales@dsibtech.com
Phone: +91 99441 97719